Privacy Policy

Effective Date: May 7, 2026

Nawican Friendship Centre respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit nawican.ca, contact us by phone or email, or communicate with us about our programs, services, events, or community supports.

This policy applies to information collected through our website and general communications with Nawican Friendship Centre. It does not replace any separate consent forms, intake forms, program-specific notices, or legal obligations that may apply when you access a specific service.

1. Who We Are

Nawican Friendship Centre is a community organization located in Dawson Creek, British Columbia.

Nawican Friendship Centre
10200 17 Street
Dawson Creek, BC V1G 4C2
Phone: (250) 784-0061
Email: nbycc@nawican.ca

2. Information We Collect

We collect only the personal information needed to respond to inquiries, provide services, operate our website, and support our programs.

Because our website does not use online forms, we generally receive personal information only when you choose to contact us directly by phone, email, or in person.

The information we may collect includes:

Your name
Your phone number
Your email address
The reason you contacted us
Information you choose to include in an email or phone message
Program or service information needed to respond to your request
Communication records related to your inquiry
Technical information needed to keep our website secure and functioning

We ask that you avoid sending sensitive personal information by email unless necessary. Email may not be a fully secure method of communication.

3. How We Collect Information

We may collect personal information when you:

Call Nawican Friendship Centre
Email us directly
Visit us in person
Ask about a program or service
Register for or participate in a program, if applicable
Communicate with staff about support, referrals, events, or community resources
Visit our website

Our website does not use inquiry forms, online registration forms, or donation forms at this time.

4. How We Use Personal Information

We use personal information for reasonable purposes related to our work, including to:

Respond to your questions or requests
Connect you with the appropriate staff member, program, or service
Provide information about programs, events, and community supports
Support intake, referral, or follow-up processes where applicable
Maintain communication records
Improve internal service coordination
Protect the safety and security of our staff, participants, visitors, and website
Meet legal, funding, reporting, or administrative requirements

We do not sell personal information.

5. Email and Phone Communications

If you contact us by email or phone, we may use the information you provide to respond to you and to direct your inquiry to the appropriate person.

Please be aware that email is not always secure. If your concern is urgent, highly sensitive, or related to immediate safety, please call us directly. For emergencies, call 911.

6. Website Privacy

Our website is primarily informational. You can browse nawican.ca without submitting personal information through the site.

We do not use website contact forms.

We do not use advertising trackers.

We do not use Google Analytics or similar analytics tools.

We do not use website tracking to build visitor profiles.

Like most websites, our hosting provider, WordPress, security tools, or server systems may automatically process limited technical information needed to operate and protect the website. This may include information such as:

IP address
Browser type
Device type
Pages requested
Date and time of visit
Basic server logs
Security-related activity, such as blocked spam or malicious requests

This technical information is used only for website operation, security, troubleshooting, and maintenance.

7. WordPress and Jetpack

Our website uses WordPress and Jetpack.

Jetpack is a WordPress plugin that can provide website features such as security, performance, backups, spam protection, uptime monitoring, image delivery, and other site-management tools, depending on which features are enabled.

We do not use Jetpack for advertising, visitor profiling, or analytics tracking.

Depending on the active Jetpack features, Jetpack or its provider, Automattic, may process limited technical information needed to provide website functionality, security, performance, or maintenance services. This may include technical data such as IP address, user agent, page URL, security logs, or other information required for the feature to work.

We aim to keep Jetpack configured in a privacy-conscious way and only use features that support the basic operation, security, and maintenance of the website.

8. Cookies

A cookie is a small file stored on your device by a website.

Nawican Friendship Centre does not use cookies for advertising, behavioural tracking, or analytics.

Some cookies or similar technologies may be used by WordPress, Jetpack, or security tools when necessary for basic website functionality, security, spam prevention, or performance.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how certain websites function, but our website is designed to remain primarily informational.

9. When We Share Personal Information

We do not sell, rent, or trade personal information.

We may share personal information only when reasonably necessary, such as:

With Nawican staff who need the information to respond to your inquiry
With another service provider or community agency, with your consent
With technology providers who help us operate email, website hosting, security, or IT systems
When required or permitted by law
When necessary to protect safety, prevent harm, or respond to an emergency
When required for funding, reporting, auditing, or administrative obligations, using non-identifying information where possible

When we use service providers, we expect them to protect personal information and use it only for the services they provide to us.

10. Program Records and Sensitive Information

Some Nawican programs may involve more sensitive personal information than general website inquiries. For example, a program may need information related to family support, wellness, housing, youth services, referrals, or crisis support.

When program-specific information is collected, staff will collect only what is reasonably needed for the purpose of the service. Additional consent forms, intake processes, or confidentiality practices may apply depending on the program.

11. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required for legal, funding, insurance, employment, financial, or administrative reasons.

General email inquiries may be kept as part of our communication records. Program-related records may be kept according to applicable program, funder, legal, or organizational requirements.

When information is no longer needed, we securely delete, destroy, or anonymize it where appropriate.

12. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

These safeguards may include:

Limiting access to staff who need the information
Using password-protected systems
Maintaining website and security tools
Keeping records in appropriate secure locations
Using care when forwarding emails or sharing information internally
Reviewing privacy and confidentiality practices with staff where appropriate

No system can be guaranteed completely secure. We encourage you not to send unnecessary sensitive information by email.

13. Your Privacy Choices and Rights

You may contact us to ask about personal information we hold about you, request a correction, or ask how your information has been used or disclosed.

You may also withdraw consent for certain uses of your personal information, subject to legal, safety, funding, or service-related limits. If withdrawing consent affects our ability to provide a service, we will explain the likely impact.

14. Children and Youth

Nawican Friendship Centre provides programs and services that may involve children, youth, parents, caregivers, and families.

We take care when handling information about children and youth. Where appropriate, we may involve a parent, guardian, caregiver, or authorized representative, unless doing so would be inappropriate, unsafe, or inconsistent with applicable law or program requirements.

15. Links to Other Websites

Our website may link to external websites, community resources, partner agencies, social media pages, or third-party services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal obligations.

The updated version will be posted on this page with a new effective date.

17. Contact Us

If you have questions about this Privacy Policy or how Nawican Friendship Centre handles personal information, please contact us: